We are pleased to advise all customers that the business will be re-opening from Monday 1st June 2020.
On the first day we will be undertaking a deep clean of the premises and installing health and safety measures for the protection of our staff and customers so, while the doors will remain locked for the day, we will be answering telephone calls and emails.
All customers who have a service or repair booking for the week commencing 1st June should assume that their booking will go ahead as planned but please, we would also like you to confirm that you will still be attending as booked.
The service team will be trying to contact all customers who had their bookings cancelled following the lockdown and will be prioritising their re-booking but please try to understand that we were forced to cancel an awful lot of work and whilst every customer is important to us, we only have so many hours in a day so, a little patience is likely to be required.
Please feel free to pre-empt a call from Stuart or Hayley and call us from Monday 1st June onwards.
We would ask that anyone wishing to visit the showroom to potentially make a purchase should make an appointment prior to visiting to ensure the safety of both you and our staff.
Service and aftersales
We will be operating a strict appointment only service for the aftersales and service department so please do not visit without a confirmed booking or appointment.
We apologise in advance if this is inconvenient but in these difficult times, we have a duty of care, a legal responsibility to respect and ensure the safety of our employees and customers alike.
Upon arrival, you will be asked to use the hand sanitiser close to the entrance and place your keys in a container near the reception desk.
We will ask your permission to use a digital, contactless thermometer on you to check for a high temperature which could be a symptom of Coronavirus infection. Please do not be offended, we temperature test all our staff each day for the safety of everyone.
When we remove your keys for use, we will sanitise them prior to commencing works. We will also undertake a sanitisation of the interior and touchpoints of your motorhome to ensure that it is as safe as it can be for our team that work on it. We will show you the chemicals that will be used and ask if you have any allergies prior to their use.
Due to the increased cost’s associated with the use of additional cleaning materials and additional time associated with this performing this task, we will be making a small, additional charge on top of your service invoice or warranty repair.
Stuart or Hayley will advise you of this charge when you make your booking or present for service or repairs.
Payment for all service work undertaken is by card only, the company cannot currently accept any cash payments.
Unfortunately, we will be unable to offer any refreshments during your visit or allow waiting in our customer waiting area – these measures are for your safety and we hope you understand.
Customers will collect their keys, following service works, from a container on the service counter; your keys will be sanitised as will all areas and touchpoints of your motorhome.
The sales department will operate an appointment service for face-to-face viewings and sales; unfortunately, browsing is currently not going to be practical due to the risk of contaminating vehicles and the time involved in thoroughly sanitising each vehicle following a visit.
We would like to apologise in advance though, these are challenging times for all of us and our wish is not to offend but simply to protect all visitors and our team from potentially contracting Coronavirus.
We are happy to conduct business face to face, via telephone, live video link or live chat so please chose the method that best suites you and contact us to confirm.
For visitors with an appointment, upon arrival you will be asked to use the hand sanitiser close to the entrance.
We will ask your permission to use a digital, contactless thermometer on you to check for a high temperature which could be a symptom of Coronavirus infection.
Please do not be offended, we temperature test all our staff each day for the safety of everyone.
We will offer you the use of basic PPE equipment in the form of a face mask and gloves – again these are for your protection, but you do not have to accept them.
You will then be looked after by our sales team who will confirm which motorhome you are interested in and show you to that vehicle.
The vehicle will be unlocked for you, it will be completely sanitised prior to your visit and you will be left alone inside for as long as you need to make your decision or compile questions; unfortunately, it is not currently safe for our sales staff to be inside with you at the same time.
All other motorhomes are locked and unfortunately, we will not encourage browsing inside other models at present, but you will be able to look around the showroom and observe the one-way system that is in place.
Once you are ready, our salesperson will invite you to their desk to answer any questions and complete negotiations for your purchase.
Please do not be alarmed, the sales desks do have safety screens fitted and you will be able to safely remove gloves and masks if desired to complete all conversations.
We will not currently be able to offer our usual refreshments and would advise customers to bring their own refreshments if required.
Vehicle Collections and Handovers
For any cancelled and all outstanding handovers, we will be reviewing each on a case by case basis and contacting customers affected to discuss arrangements and any revised dates.
Thank you for taking the time to read and understand the measures that we have to take to ensure the safety of all and our operational integrity – we really do look forward to welcoming everyone again and assure you all of the very best service once you are here.