If you have a new motorhome on order from Derby Motorhomes, please take a little time to read this update which (hopefully) will provide all with a very valuable insight into the issues currently affecting the motorhome market in the UK, Europe and more widely, globally too.

Derby Motorhomes would really like to take this opportunity to thank each of our customers who have a new motorhome on order and apologise for any delays that some may be experiencing at present.

Manufacturing insight

As you may already know, there is a severe shortage of new model motorhomes; this is in part caused by a global component supply issue affecting all new vehicle production – cars, vans and chassis cab production, which means that new vehicle and chassis manufacturers are currently unable to build in their pre-pandemic volumes.

There are other factors affecting new vehicle production too; we live in world which has become a global marketplace.

Logistics

For example, simply shipping components (globally) has become eye-wateringly expensive and a logistical nightmare; the global pressure on manufacturers to become carbon neutral is also affecting vehicle and chassis production.

Components and parts

You may not know this, but as well as a severe shortage of components (needed to actually build vehicles and chassis), vehicle manufacturers, due to globally and locally imposed “carbon neutral or net zero” emission target regulation and commitments, now also have to keep a very close watch on all aspects of production and quotas, sometimes being forced to perform a very tight balancing act between production of zero emission vehicles and internal combustion engine vehicles, whilst also building and selling enough of each to remain viable as a business!

Net zero targeting

A consequence of this (almost impossible) balancing act is that should a vehicle manufacturer produce too much carbon or be in danger of producing too many internal combustion engine vehicles and chassis’ and not enough zero emission vehicles, for example, causing a targeting imbalance and thus missing their march towards “net zero”, the EU and other global governments will impose punitive and substantial financial penalties on them, penalties that run into multi millions of Euros, Dollars or Pounds sterling!

So, the ultimate consequence of these severe component shortages, logistics issues, production schedules and net zero balancing issues (with potential financial penalties), is that there is a massive disruption to manufacturing globally, with new vehicle and chassis production being very severely impacted on an unprecedented scale.

Dealers and customers

The knock-on effect of the sum of these issues is that motorhome manufacturers for example, can’t build their models without a chassis arriving from a vehicle manufacturer first! And they can’t even rely on their ordered and confirmed chassis actually arriving on time or as ordered and promised from the chassis manufacturer due to their particular and unique issues and circumstances too.

Information and updates

Buyers are becoming increasingly frustrated, turning to their dealers for more and more information or updates; for my part (and I would imagine every other dealer too), I would love to be able to provide more frequent, general or specific updates, but this is impossible; I’ll explain why.

The information update chain

Each party associated in the vehicle supply chain, from the initial dealer-to-customer order, through various manufacturing stages, finished vehicle-to-supplying dealer and ultimately supply to the end-user (customer), understands the importance of accurate information and their customers desire for that information.

So, an update request may seem like a relatively minor, simple matter, but to put this into perspective in these very challenging times, any demand for information means that each time even a single customer makes a request, their dealer must contact their motorhome manufacturer for an update.

The motorhome manufacturer then must consult their own production schedules, check when they are expecting the chassis enquired about to arrive with them (from the vehicle manufacturer); then check that each of the raw materials and components they need (to build that motorhome) are also going to arrive on time with them.

Finally, the motorhome manufacturer then must speak directly with the base chassis manufacturer (Mercedes, Fiat, Peugeot, Ford etc.), in whatever country each head office may be situated in, to confirm that the (particular) chassis enquired about is going to be built on time! They, the base chassis manufacturer, in turn may or may not require time to consult their own schedules and supply chains before replying to the motorhome manufacturer.

This (seemingly) simple request, actually, is a huge and time consuming task which is made even more complicated because although a chassis manufacturer such as Fiat, Peugeot or Mercedes will have computerised access to their own production information, unfortunately there is no guarantee that their own raw materials will arrive on time or if they do, will they actually be in a commercial position to build the chassis they have scheduled and want to, due to other issues previously outlined.

Then multiply this one seemingly simple request by several hundred (customers from every dealer, all asking for more information) and it’s very easy to see that manufacturers (and dealers) simply become overwhelmed and overloaded and are (anyway), just unable to provide information instantly and unfortunately, without the previous link in this production-information chain being able to provide their own information or respond to an information request, dealers simply can’t pass on accurate information, instantly, to their customers.

So, one can see that a seemingly simple request is, (in reality), quite a complicated and very time-consuming chain of action for each party involved and whist all parties concerned understand this desire for information, patience, a great deal of it, is also required whilst the requested information is gathered; sometimes it can take a couple of weeks to get (seemingly) simple information back to customers.

Vehicle Pricing

Another factor that is coming into play now is the actual cost of manufacture; I’m sure everyone will have noticed that prices for all goods have increased significantly over the last 12 months or so. This, unfortunately, is unavoidable due to each of the previously discussed pressures, and it applies to every sector of manufacturing and life in general too.

Each of the previously discussed issues are further compounded due to the Russia – Ukraine conflict that is ongoing; it is a fact that global manufacturing has relied on cheap energy and a diverse array of products, some of which are, or were manufactured and supplied by both Russia and Ukraine.

The conflict in this region has halted manufacture of vital components, blocked the export of others and seen the cost of energy surge dramatically globally, all of which have a direct and huge impact on manufacturing costs, costs which are ultimately always going to be passed on along the supply and retail chain, ending finally with consumers as the end users, that is of course, if a business is to survive.

Business models

Once (very) reliable supply chains are or have already fragmented and this means that manufacturers can no longer rely on either their published production schedules or pricing.

Put simply, vehicle manufacturers such as Fiat, Peugeot, Mercedes for example (and to list just a few), have (and I generalise here), previously worked to a well-proven business model which was largely based on high volume production with relatively low (per unit produced) margins – stack ‘em high, sell ‘em cheap, to coin a phrase!

With lower production volumes and higher manufacturing costs, all manufacturers, no matter what goods they produce, have been forced to revise their established business models to account for reduced production volumes and higher production costs; this, inevitably, has meant higher retail pricing to counter manufacturer’s reduced volumes and increased overheads including raw material and component costs; unfortunately, it’s either this or ultimately, they go out of business!

Assurance

I would like to reassure everyone reading this that no dealer or manufacturer, us included, wants to disrupt a customer’s plans, delay a vehicle that may be on order, upset (in any way) their customers or finally, increase their prices – there is simply no benefit to any of us in this. However, the pressures faced by all business at present are immense and diverse and dealers, in particular, are stuck in the middle, having no control over any of these issues until their finished motorhome is released to them by the motorhome manufacturer.

Even then, there is one final hurdle to overcome and that is the DVLA, who are currently taking in excess of 4 weeks to complete vehicle registrations – again, yet another necessary process that dealers have absolutely no control over!

Here to help

One final observation though; as a main dealer, our role is to help and support our customers to the very best of our abilities and whilst it may be personally satisfying to vent anger and frustration at your dealer, my hope is that with this extra insight and information, everyone now has a far better understanding of what’s really behind any issue or delay that they may be experiencing, either with an ordered vehicle or if awaiting parts; none of these issues are your dealer’s fault and your dealer cannot control or manage them, so please, spare a thought for our staff too.

Please feel free to contact us any time, but please also understand that we may not be able to give you the answers requested immediately, however we are doing everything that we can, within our power and control, to manage the current situation for all concerned.

Thank you,

Tim Lemon – Managing Director

The winners of this year’s Tent, Caravan and Motorhome Owner Satisfaction Awards have been revealed, and Auto-Sleepers have been awarded Best Motorhome Manufacturer (UK New and Used)!

Club President Julia Bradbury was on hand to present the awards at The Midland Hotel in Manchester on the evening of 17 January.

As in previous years, winners were crowned based entirely on the feedback given by the thousands of Club members, Practical Caravan and Practical Motorhome readers who completed the 2019 Owner Satisfaction Survey, which ran from February to November 2018.

“This year we introduced a new category – that for Best Motorhome Manufacturer (UK New and Used volume sales). This recognises the British manufacturer that impressed across the board.” It was in this category that Auto-Sleepers took home the award, having been voted the Best Motorhome Manufacturer of 2019!

About the Awards

A total of 24 awards were presented at the ceremony, which is run by The Camping and Caravanning Club in partnership with Practical Caravan and Practical Motorhome magazines.

Robert Louden MBE, Director General at The Camping and Caravanning Club, said: “We are pleased to continue our annual celebration into the best products on the market at the 2019 Owner Satisfaction Awards.

“Over the three year’s we’ve been running these awards jointly with Practical Motorhome and Practical Caravan magazines, we’ve collected invaluable feedback from tent, trailer tent, caravan and motorhome owners. This is then shared with manufacturers where appropriate to help to improve the quality and overall reliability of their products. Ultimately, this then helps consumers and our members to spend their money wisely.”

Alastair Lewis, Managing Director (Hobbies) at Future Publishing, the publisher of both Practical magazine titles, said: “We’re delighted to team up with The Camping and Caravanning Club once again to deliver this important survey of caravan and motorhome owners – our brands are all about helping people get the most out of their passion for caravan or motorhome travel and to buy the best kit to help them do that.

“This survey is an invaluable tool both for readers keen to get insight from other owners and for the industry to help them continue to deliver great ‘vans and motorhomes and the highest levels of service for their customers. It’s testament to the strength of our brands and their position in the market that this year we received more responses than ever before, and we continue to develop the survey and our presentation of it to best reflect the changing markets we operate in.”

The caravan and motorhome awards both feature new categories for 2019, Best Motorhome Manufacturer and Best Caravan Manufacturer, awarded to the brands which score highest across both new and pre-owned categories based on UK new and used volume sales. Meanwhile, there was an increase in the number of 31-50 year olds who completed this year’s Tent Owner Satisfaction Survey, with more people paying less than £100 for their tent.

The full results from the surveys, and detailed analysis, will be published in the February issues of Camping & Caravanning and Practical Caravan and the April issue of Practical Motorhome. To view the full list of gold and silver award winners in this year’s awards visit: www.practicalcaravan.com, www.practicalmotorhome.com or www.campingandcaravanningclub.co.uk/owner-satisfaction-awards.