We are regularly asked what happens after someone purchases an Auto-Sleepers vehicle from us. Not only are we happy to receive such questions, we actively encourage them.

That’s because at Derby Motorhomes we don’t see your signature on the bottom line as being the end of the sale. We see it instead as the start of a relationship.

So, let’s have a quick look at the process.

When does the sale start?

Once you have confirmed your purchase, we swing into action in terms of getting everything ready for you.

Every single piece of equipment in a motorhome will be thoroughly tested and checked before it is ever handed over to you. Our Auto-Sleepers technicians are second-to-none in terms of their skills, knowledge and most importantly, commitment to total customer service.

Once that test is complete, our technicians will pass the vehicle over to our valeting services. Although the vehicle should already be in near immaculate condition, we will make sure that it is absolutely perfect and spotlessly ready for you to take delivery of. 100% perfection in this respect is non-negotiable as far as we are concerned.

Motorhome know how

We will demonstrate how your Auto-Sleeper works when you collect your vehicle, so you can familiarise yourself with the controls. We also have several “how to” videos you can watch here if you are unsure.

Post-delivery services

Once you have formally taken possession of the vehicle, things move on to the next stage in the development of our relationship with you.

We have a great emotional commitment to our vehicles and customers, so there is no question that we simply wave you off into the distance after delivery and then forget who you are.

We are always available for questions, as you gain familiarity with your Auto-Sleepers motorhome.

Servicing

It hopefully goes without saying that a key factor in keeping your motorhome in tip-top condition is appropriate and regular servicing. Not only is that imperative in keeping everything as it should be, but it might also be important should you ever decide to sell your vehicle.

Potential buyers typically look closely at the service history and it’s something that can make a significant difference to the price you will eventually receive. That is why we have a clearly publicised and priced service schedule for all of the models we supply. We strongly recommend that you take note and subsequently use our services to your advantage.

Help and guidance

Our post-sales service isn’t just about helping you keep your motorhome in great condition. We can also play a role in assisting you to get the maximum enjoyment possible out of it, such as retrofitting services.

You can also browse our website for motorhome information and tips.

We are aware that it may sound a little sales-like but the reality is that we want to maintain relationships with all of our clients and not simply sell them motorhomes.

You will see this approach demonstrated at all times in our dealings with you, including those that take place post-sale.