Policy for Treating Customers Fairly for Derby Motorhomes and Motor Plus Derby Ltd.
Mission Statement
Motor Plus Derby Limited is committed to ensuring that the principle of treating customers fairly is at the very heart of our business and is applied responsibly and with integrity throughout all aspects of our day-to-day business.
We promise that we will always use plain English when communicating with customers.
We will regularly review our business model and use management information and customer feedback to constantly improve the service that we offer which ultimately will help us in treating all of our customers in a consistent and fair way.
What this means for customers.
In practical terms we have four main aims; to ensure:
Our dealership is orderly and safe, well maintained, inviting and provides a calm and pleasant environment for our customers.
We have an industry leading sales process that provides a highly efficient, effective and simplified sales experience.
The products and services that we offer are suited to our customers, competitively priced and presented in an easy to understand manner.
Our carefully selected business partners are committed to our principle of treating customers fairly.
Staff.
Our treating customers fairly policy reflects our mission statement and has become the mantra that our staff strive to adhere to at all times. We aim to ensure that all of our employees achieve the following:
Always friendly, helpful and courteous.
Listen to customer requirements, put yourself in their place and understand their needs.
Provide accurate and relevant information in a clear and fair manner that is never misleading.
Assist wherever possible and at all times.
Always deliver the promises we make.
Customer Experience.
Our overall aim is to ensure that all customers are entirely satisfied with all aspects of communication with the company before, during and after a purchase.
Continuous Improvement.
Wherever possible, we will act upon customer feedback and management information to develop and improve the company’s processes and procedures with the aim of exceeding the expectations of our customers
Complaints.
Should you be dissatisfied with any aspect of your experience of dealing with our company, please take some time to reflect on exactly where you feel that we may have let you down and then either telephone us, write to us or call into the dealership to discuss this further.
A copy of our complaints procedure may be downloaded here or obtained from the dealership upon request.
Motor Plus Derby Limited also trades as:
Derby motorhomes and Motor Plus Motor Homes
The Auto Sleeper Centre of Excellence
The Auto Sleeper Exhibition Centre
Write to.
(Head Office and Registered Address)
Motor Plus Derby Limited
Chapel Street
Derby
DE1 3GU
Email : sales@derbymotorhomes.com Call : + 44 (0) 1332 360222. Fax : + 44 (0) 1332 371932.
Monday to Friday 9.00 am to 5.30 pm.